FAQ / INFO
Are you available for commissions?
Yes! If you're a band looking for a album cover, an author looking for a book cover or if you just want a custom painting send me an email - ryanthancockart@gmail.com
I would love to paint something for you.
Do you ship internationally?
Yes, we ship world-wide and international shipping fees are applied and calculated at the checkout.
When will my order arrive?
UK tracked shipping may take 2-7 working days after dispatch (originals are dispatched within 7-14 days from the date of purchase).
International shipping may vary depending on delays since all orders are sent from the UK and may be subject to delays in transit. Delays in transit may take up to 6 weeks before they are released which is out of the artist's control. International orders can be tracked on the royal mail website (for small orders) or the provided courier's website (larger parcels) which is specified in the shipping confirmation email (please check your spam folder if you have not seen it in your inbox).
SHIPPING POLICY
If you have a question about an order you already placed, please email ryanthancockart@gmailcom.
*Please be patient and track your shipping via the appropriate website as listed below. We are not responsible for delays in transit.*
Depending on your country, there may be an import fee to customs for the receiver to pay before the parcel may be delivered. Import fees are the responsibility of the receiver to pay. If parcels are refused by the receiver due to import fees, a refund will be given equal to the cost of the print/ painting, but not covering the cost of shipping.
Once the package is marked as 'delivered' on the tracking page, we are not responsible for misplaced or stolen packages.
If parcel is stolen, please contact the mail theft department of the shipping company (postal system or courier) for further directions. We are not responsible for mail theft or vandalism.
Unless stated otherwise, all UK and international orders are dispatched within 1-2 weeks and sent as either 1st or 2nd class tracked shipping as selected at the checkout. A tracking number will be provided via email where your parcel can be tracked on Royal Mail's website.
For large parcels (larger than 46x46x61cm), parcels are sent via courier for both UK and international parcels. Large UK orders can be expected to arrive within 5 working days, whilst international orders are sent as tracked economy which may take up to 28 days, maybe longer. Orders can be be tracked via the tracking number found in the shipping confirmation email sent once your parcel has been dispatched.
PLEASE NOTE: Orders provided with and an incorrect address will be charged an additional shipping fee to cover the cost of resending the parcel if the correct address is not provided before dispatch.